Seller Agreement

This Seller Agreement (the "Agreement") is between you, the independent food seller ("you", the "Seller"), and ShobShob Technologies Inc. ("ShobShob", "we", "us"), a corporation incorporated under the Canada Business Corporations Act (corporation no. 1804384-1) with its registered office at 150 Evergreen Mount SW, Calgary, AB T2Y 0L8. It governs your use of the ShobShob marketplace to sell food you prepare. By submitting a seller application, or by continuing to sell on ShobShob after this Agreement is posted, you accept it. It applies together with our Terms of Service and Privacy Policy; if this Agreement conflicts with the Terms of Service on a seller-specific topic, this Agreement governs.

This Agreement is written and agreed to in English. Translations of seller guides and onboarding screens are provided only to help you understand; the English text is the official version.

1. What ShobShob is — and is not

ShobShob is a marketplace venue that connects you with customers and facilitates discovery, ordering, and payment processing. Each order is a contract of sale directly between you and the customer. You are the merchant of record for every sale: payment for your orders settles into your own Stripe account (see section 7), and you are the supplier of the food. ShobShob is not a party to the sale, is not your agent or employer, and does not produce, prepare, store, inspect, or test any food. You operate an independent business: nothing in this Agreement creates an employment, agency, partnership, joint-venture, or franchise relationship, and you are free to sell through other channels.

2. Eligibility, legal compliance & credential review

To sell on ShobShob you must be at least 18 years old, reside in Alberta, and prepare food in a home kitchen located in the Calgary area. You are solely responsible for identifying, obtaining, maintaining, and complying with every licence, permit, approval, registration, training, insurance, labelling, food-safety, and other legal requirement that applies to your business, premises, food, preparation methods, sales channels, pickup, or delivery. You must not offer or fulfil an item unless you are legally permitted to do so.

By applying, listing an item, and continuing to sell, you represent and warrant that you satisfy all applicable requirements and that all information you give ShobShob is accurate and current. You must tell us promptly if a licence, permit, approval, registration, training, or insurance requirement expires, is suspended, is revoked, or no longer covers your activities, and you must immediately stop the affected activity until compliance is restored. Stripe identity or payout verification does not verify your licensing, food-safety, or other regulatory compliance.

Licence and permit numbers and documents are not required as part of ShobShob's ordinary seller application. You may voluntarily submit current evidence for review. If ShobShob displays a credential badge, the badge means only that our team reviewed the identified evidence on the stated date. It is not a government approval, safety certification, inspection, endorsement, or guarantee that the credential remains valid or covers every item or activity you offer. We may decline or remove a badge at any time if its basis is unclear, outdated, or no longer reliable.

ShobShob may conduct random, periodic, risk-based, complaint-triggered, or regulator-requested compliance reviews at any time. We may require reasonably satisfactory current proof within a stated period, compare it with an issuing authority or public registry where lawful, and ask questions needed to understand its scope. We may hide listings, pause new orders, withhold or remove a badge, or suspend or terminate your account while a review is pending or if you refuse to cooperate, miss the stated deadline, provide proof that is invalid, expired, contradictory, altered, or falsified, or otherwise breach this Agreement. We may act immediately where a safety concern, legal duty, or regulator request reasonably requires it. A ShobShob review does not transfer your responsibility to us or represent continuing compliance. Requirements are set by the City of Calgary, AHS, the Government of Alberta, and other applicable authorities and can change; always confirm the current rules directly with them. Nothing in this section transfers or excludes ShobShob's own obligations under applicable law.

3. Food safety & your responsibilities

You are solely responsible for the safety, preparation, handling, storage, packaging, labelling, and quality of every item you sell. By applying and whenever you offer an item, you attest that you follow safe food-handling practices — especially for higher-risk savoury items — and understand that you are responsible for the safety of the food you prepare. You must:

• Comply with all applicable food-safety laws, including Alberta's food regulations and any AHS conditions on your approval or permit;
• Label products as required for Alberta home-prepared food, including the home-kitchen notice, "not for resale", product and seller identification, date and contact information, and a complete ingredient list with allergens (ShobShob provides a label generator in your dashboard, but the accuracy of every label is your responsibility);
• Immediately stop selling and notify us if you learn of a suspected foodborne-illness incident, contamination, or any recall affecting your ingredients; and
• Cooperate in good faith with any food-safety investigation by AHS, the City of Calgary, or ShobShob.

4. Listings, ingredients & allergens

Everything in a listing must be accurate and not misleading: title, description, photos (which must be of food you actually make), price, portion, category, dietary tags, preparation time or lead time, and days offered. For every item you must provide a complete ingredient list (in descending order by weight) and honest allergen information, and keep both up to date whenever a recipe changes. Dietary tags are filters, not guarantees — you must never describe an item as "allergen-free", "nut-free", or similar, because home kitchens cannot rule out cross-contamination. You may not list alcohol, cannabis, tobacco, meat or dairy products you are not permitted to sell, or any item whose sale from a home kitchen is prohibited by law. You must not claim to hold a licence, permit, approval, certification, or ShobShob badge unless the claim is accurate, current, and within its actual scope, and you must not copy, alter, or misuse a badge. You grant ShobShob a non-exclusive, royalty-free licence to display, reproduce, and promote your business name, story, photos, and listings on the platform and in ShobShob's own marketing of the marketplace; you keep ownership of your content and can end this licence for future use by removing the content or closing your account.

5. Orders & fulfilment

• Accepting orders. When a customer places an order request, no charge is made — you review and accept or decline first. For an Available now order, you have 20 minutes to accept or decline. For a scheduled order, you have up to two response hours, counted only between 8:00 a.m. and 10:00 p.m. Calgary time: an order placed outside those hours starts its timer at the next 8:00 a.m., and a timer that reaches 10:00 p.m. pauses until 8:00 a.m. The response deadline never extends beyond the scheduled fulfilment time. If you do not respond by the applicable deadline, the request is automatically cancelled and the customer is never asked to pay. Accept only orders you can actually fulfil at the scheduled time.
• Payment. The customer pays after you accept. Stripe captures the payment automatically to your connected account and the order is confirmed only once payment succeeds. Because you accept before any payment is taken, a customer is never charged for an order you did not accept.
• Preparing & handoff. Move the order through its stages (confirmed → preparing → ready → completed) so the customer is kept informed. Prepare the food fresh, package it appropriately, and have it ready at the scheduled pickup time.
• Your address. Your exact address is kept private and is shared with the customer only after you accept their order. Before that, customers see only an approximate area.
• Customer cancellations. Customers may cancel free of charge before you mark the order "Preparing". If the customer had not yet paid, nothing is charged. If the order was already paid, we notify you to refund the customer through your Stripe Dashboard (see §9). After "Preparing", cancellations are handled case by case through support.
• No-shows. If a customer does not pick up, the order auto-completes two hours after the end of the pickup window and you keep the payment.
• Daily limits, days offered & deals. If you set a daily limit, the platform stops taking orders at the cap. Items offered only on certain days can only be scheduled for those days. An end-of-day deal price you set applies until midnight (Calgary time) that day and must be lower than the regular price; orders placed while a deal is live are charged the deal price.
• Fulfilment. Orders are customer pickup from your kitchen or — if you turn on delivery in your dashboard — delivery performed by you, within the distance bands and at the delivery fees you set. Delivery is entirely your responsibility and at your own cost and risk; ShobShob does not provide delivery services. For delivery orders, the customer's delivery address is shared with you only after you accept the order, and your own address is never shared with the customer.

6. Custom orders (request → quote)

If you turn on custom requests in your dashboard, customers can ask you to quote a bespoke item (for example a celebration cake). Custom orders work differently from regular orders in the following ways; everything else in this Agreement applies to them equally.

• Requests & quotes. A customer request is an invitation, not an order — you may quote or decline (please do either promptly). Your quote must state the all-in price, what is included, and the date and time the item will be ready for pickup, and you must classify its GST status honestly (a whole cake or other basic grocery is typically zero-rated; single servings and prepared/ready-to-eat items are taxable). Review the customer's stated allergies before quoting; your allergen responsibilities in sections 3 and 4 apply in full.
• Quote validity. Every quote is valid for 48 hours and lapses automatically after that. You may send a fresh or revised quote at any time before the customer accepts; sending a new quote replaces the old one and restarts the 48-hour window.
• Payment on acceptance. When the customer accepts your quote, they pay the full quoted price (plus GST where applicable) immediately and the order is confirmed automatically — there is no separate seller accept step and no deposit or balance-at-pickup. By sending a quote you commit to fulfilling it if accepted within its validity window.
• Customer cancellation. The customer may cancel a confirmed custom order up to 72 hours before the pickup time for a full refund; we notify you to issue that refund in your Stripe Dashboard (see §9). Within 72 hours of pickup the payment is yours and cancellation is no longer automatic; any dispute goes through support under section 9, and nothing in this section limits a customer's non-waivable rights under Alberta consumer law.
• If you cancel. If you cancel an accepted custom order at any time or fail to fulfil it, you must refund the customer in full through your Stripe Dashboard. Repeated cancellations of accepted custom orders may lead to suspension under section 13.
• Fees & taxes. The 15% commission, Stripe processing fees, and the GST rules in sections 7 and 8 apply to the quoted price the same way they apply to menu sales. Custom orders have no tip line. Price your quotes to cover commission, taxes, Stripe fees, ingredients, and your labour.
• Stay on-platform. Keep request questions and answers in ShobShob messaging, and never direct a customer to pay you outside the platform for a custom order arranged through it.

7. Payments, commission & payouts

• Stripe account required. Payouts run through Stripe Connect. You must complete Stripe's onboarding (identity verification and bank details) before you can receive orders, keep that information current, and promptly fix your details if a payout fails. Stripe's own terms apply to your Stripe account. Stripe onboarding does not confirm that you hold any City, AHS, or other regulatory credential.
• Direct payment to you. Each charge is processed directly on your Stripe account — customer funds settle to you, not to ShobShob. Stripe pays out to your bank on its automatic rolling schedule.
• Commission. ShobShob deducts a 15% commission on your food subtotal and any seller-set delivery fee — never on tips — plus GST on that commission where applicable (GST is charged on the commission when you are GST-registered; it is not charged where ShobShob is the deemed supplier for your food GST under section 8), collected automatically as an application fee on each charge. The commission is a fee you pay ShobShob for marketplace services; it is not added to the customer's price.
• Payment processing. You bear Stripe's payment-processing fee (approximately 2.9% + $0.30 per payment, set by Stripe and subject to change by Stripe). Because it applies to the whole charge, it also applies to the tip portion.
• Tips. 100% of tips go to you; ShobShob takes no share of tips.
• Worked example — a $100 order in Alberta from a GST-registered seller: minus $15.00 commission, minus $0.75 GST on the commission, minus approximately $3.20 Stripe processing = about $81.05 to you, plus any tip. Price your menu to cover commission, taxes, Stripe fees, ingredients, packaging, and your labour.
• Registration fee. A one-time $25 seller registration fee may apply; it is waived during the launch period.
• Errors. If an amount is over- or under-collected because of a platform error, you authorize us to correct it via Stripe and we will show the correction in your dashboard.

8. Taxes

• Your income. You are responsible for reporting your business income and paying your own income tax, CPP, and any other amounts required of an independent business.
• GST on food. GST applies per item: basic groceries are zero-rated, most prepared/ready-to-eat food is taxable. You must set each item's tax status honestly when you list it.
• If you are GST-registered: you collect and remit the GST on your taxable food sales, and you must give us your valid GST number and keep it current. GST on ShobShob's commission is charged to you and is generally recoverable by you as an input tax credit.
• If you are not GST-registered: Canadian platform rules make ShobShob the deemed supplier for GST on your taxable food sold through the platform — ShobShob collects that GST from the customer and remits it to the CRA. It never forms part of your proceeds.
• Registration threshold. If your taxable sales exceed the CRA small-supplier threshold ($30,000 over four consecutive calendar quarters, or in a single quarter), you are generally required to register for GST. You must tell us promptly when you register or become required to register, because it changes who collects the tax on your sales.
• CRA platform reporting. Canadian law (the Income Tax Act's reporting rules for digital platform operators) requires ShobShob to collect your tax-reporting identity — legal name, date of birth, SIN or Business Number, and tax residence — and to report it to the CRA annually together with your platform sales. Providing accurate information is a condition of selling on ShobShob; it is stored with restricted access and used only for tax reporting, as described in the Privacy Policy.

9. Refunds, disputes & chargebacks

• You issue refunds; ShobShob does not move your money. Because you are the merchant of record and your sale proceeds settle to your own Stripe account, refunds of the sale are issued by you, in your Stripe Dashboard. When a customer cancels a paid order, an order is cancelled, or a support decision calls for a refund, ShobShob records a refund request and notifies you to process it in Stripe. ShobShob does not withdraw, reverse, or transfer your funds. A refund is reflected as complete only once Stripe reports it.
• Stripe does not automatically return ShobShob's commission when you refund a charge. ShobShob may separately return some or all of its own commission under its policies; that adjustment affects only ShobShob's fee, never your sale proceeds.
• Customer complaints after preparation has started go through ShobShob support. We review each case with both parties and may decide that a full or partial refund is warranted where we reasonably conclude the order was not fulfilled as described, was unsafe, or otherwise breached this Agreement, and will ask you to issue it from your Stripe Dashboard. We do not ask you to refund for a customer's simple change of mind after preparation started.
• As merchant of record, you bear card chargebacks and their outcomes under Stripe's rules. ShobShob provides first-level support and evidence from the order record (timestamps, pickup confirmation, communications) to help you contest unjustified chargebacks.

10. Reviews & conduct

Customers can rate and review completed orders. You must not write or procure fake reviews, review your own kitchen, offer incentives for positive reviews, or retaliate against customers for honest reviews. Treat customers respectfully in all communications. We may remove reviews that violate our policies, and may remove listings or suspend accounts for manipulation or abuse.

11. Customer information & privacy

Order details and customer contact information are provided to you for one purpose: fulfilling the order. You must not use customer personal information for marketing or any other purpose, must not add customers to mailing lists, must not sell or share their information, and must protect and then delete any customer information you hold outside the platform once it is no longer needed for the order or a legal obligation. Your own personal information — including your exact address (kept private until an order is accepted) and your tax-reporting identity — is handled as described in the Privacy Policy.

12. Insurance

You are responsible for insuring your business. Standard home insurance policies typically exclude business activities — we strongly recommend that you obtain home-based-business and product liability insurance appropriate to food preparation, and confirm with your insurer that selling food from your kitchen is covered. ShobShob does not provide insurance and its marketplace fees do not include any. ShobShob does not currently require every applicant to upload a product-liability policy, but may require evidence for a particular activity or approved scope. If you deliver orders yourself, you must maintain and provide evidence on request of vehicle coverage that permits the business use.

13. Suspension & removal

We may pause your kitchen (a routine pause — your listings are hidden and new orders stop, while in-flight orders finish) or suspend it for safety (in which case we may also cancel in-flight orders and require you to refund affected customers) where reasonably necessary — for example on a food-safety concern, a lapsed licence or permit, a failure or refusal to provide requested proof, invalid, expired, contradictory, altered, or falsified proof, suspected fraud, review manipulation, repeated fulfilment failures, or any breach of this Agreement. We will tell you the reason and what is needed to be reinstated, except where the law prevents it or an immediate safety response is reasonably necessary. You may pause your own listings or stop selling at any time from your dashboard.

14. Term & termination

This Agreement applies from the day you submit a seller application and continues until ended. You may end it at any time by ceasing to sell and deleting your account; we may end it on notice to you. Orders already accepted must still be fulfilled or refunded. Sections that by their nature survive — including fees owed, taxes, CRA reporting for past periods, customer-data restrictions, indemnity, and liability — survive termination. On account deletion, your data is handled as described in the Privacy Policy (anonymized order records are retained for tax and accounting obligations).

15. Indemnity & liability

You will indemnify and hold harmless ShobShob, its directors, officers, and employees from claims, damages, penalties, and costs (including reasonable legal fees) arising from the food you prepare and sell, your breach of this Agreement, your failure to identify, obtain, maintain, or comply with an applicable requirement, any false attestation, falsified or altered document, or other misrepresentation you provide, your violation of law (including food-safety, licensing, labelling, and tax law), or your negligence, except to the extent a claim results from ShobShob's own negligence, wilful misconduct, breach of this Agreement, or non-waivable legal duty. To the maximum extent permitted by applicable law, ShobShob's total liability to you for any claim connected to the marketplace is limited to the total commission ShobShob earned from your sales in the three months before the claim arose. ShobShob does not guarantee order volume, customer demand, search placement, or uninterrupted availability of the platform. Nothing in this section excludes or limits a liability that applicable law does not permit us to exclude or limit.

16. Changes to this Agreement

We may update this Agreement from time to time. Changes are posted on this page with an updated "Last updated" date, and material changes (including any change to the commission rate) will be notified to you in the app or by email with reasonable advance notice. Continuing to sell after a change takes effect means you accept it; if you do not agree, stop selling and end the Agreement under section 14.

17. General

This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta. If a provision is found unenforceable, the rest remains in effect. You may not assign this Agreement; the seller account is personal to you and your household business. This Agreement, together with the Terms of Service, Privacy Policy, and the attestations and disclosures you confirm during onboarding, is the entire agreement between you and ShobShob about selling on the marketplace. Questions: privacy@shobshob.com or by mail at 150 Evergreen Mount SW, Calgary, AB T2Y 0L8.